IT Connectivity & Telephony

The power to run your business.

At IBC we understand that for most businesses at technology is what powers your business, so we have invested in the latest technology when it comes to connectivity and phones. Unlike our competitors we give you everything you need within our standard monthly fee, with the option of upgrading if your needs require something more than the norm.

What you get with your office

As standard included within your monthly license fee with an IBC private office is:

• High speed internet access per desk
• Any additional switches or cables you might need
• Private wireless internet for your office (if required)
• Cisco SPA 303 multi-line business phone per desk
• Full 24/7 online control of your phone system including viewing bills (in/outgoing calls etc)
• A main UK phone number (you can choose from any of 650 UK area codes)
• Private extension number per phone to allow call transfers
• Free internal calls to any IBC phone**
• Full range of advanced phone features*

Powerful additional phone features included with your office

All of these features and more are included within your license fee, we will help you setup your office telephony at no additional cost and you can manage features as and when you want by logging into our online control panel.

• Time of day routing – direct a call to a certain handset depending on time of day
• Location routing – direct a call to a certain handset depending where the caller is calling from
• Advanced switchboard IVR menus – setup menus so users can press a digit on their keypad to be directed to a certain phone i.e. press 1 for sales etc
• Call queuing – setup sophisticated queuing systems that will notify your client of the number of callers waiting and give them options and information whilst they wait
• Hold music – Upload your own music on hold (subject to having permission to do so)
• Call recording – with permission record incoming and outgoing calls
• Full online account management– manage every features
• Call forwarding – forward calls for an extension permanently or at certain times of day etc
• Hunt groups – route calls to certain desks in a specific order and at specific times
• and more!

Additional Connectivity & Dedicated IP addresses

We appreciate each businesses needs are different therefore additional dedicated connectivity options, IP addresses are available at all locations for an additional cost, simply tell us what you need.

*These features are included with your license fee at all locations, except Southampton and Yate where additional charges may apply to set them up, this is due to the fact we use different IT systems in these locations. ** Free calling is not available between Southampton and Yate to other centres but is free between then and within them.